Refund & Returns Policy
Last Updated: 9 November 2026
At Bound Apparel Clothing, we want you to feel confident when shopping with us. If you change your mind about an online purchase or receive a product that is faulty, damaged or incorrect, this policy explains how to contact us and what options may be available.
This policy applies to purchases made through https://boundapparelclothing.com/ and is intended to operate alongside applicable Irish and EU consumer protection laws.
1. 14-Day Right to Cancel
Under Irish and EU consumer protection rules, customers generally have the right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.
If your order contains multiple products delivered separately, the 14-day period generally begins when you receive the final product.
To exercise your right to cancel, you must notify us within the 14-day period by emailing:
Please include:
- Your full name.
- Order number.
- Product or products you wish to return.
- A clear statement that you want to cancel the purchase.
You do not need to provide a reason for using your statutory cancellation right.
2. Returning Your Items
After notifying us that you wish to cancel, you must send the products back within 14 days.
Please contact our support team before sending a return so that we can provide the applicable return instructions and return address.
Returned products should be handled with reasonable care. You may inspect items as you would in a physical shop to establish their nature, characteristics and fit.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the products.
Return Address: [To be added]
Return Shipping Responsibility: Customers are responsible for direct return postage costs for change-of-mind returns, provided this obligation is communicated before purchase.
3. Product Condition and Hygiene Exceptions
Where applicable under consumer law, the statutory cancellation right may not apply to certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, provided the relevant legal conditions are met.
This exception does not remove your rights if a product is faulty, damaged or not as described.
4. Refunds for Cancelled Orders
If you validly cancel an order within the statutory cancellation period, we will refund:
- The amount paid for the returned products.
- The cost of standard delivery originally paid, where required by law.
If you selected a more expensive delivery option, we are not required to refund the additional cost over the least expensive standard delivery option.
We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.
Refunds will be issued within 14 days of receiving your cancellation notice, subject to the permitted withholding period described above.
Refunds will normally be made using the original payment method unless you expressly agree otherwise. We will not charge a refund processing fee.
5. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incomplete or different from the product you ordered, please contact us at:
Include your order number, a description of the issue and clear photographs where they help explain the problem.
Your statutory consumer rights apply to faulty or non-conforming products. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
In Ireland, consumers generally have a right to reject faulty goods and obtain a refund within 30 days of receiving them, subject to the applicable legal conditions.
We will assess your request and explain the available resolution. You will not lose your statutory rights because you contact us after the 14-day change-of-mind period.
6. Exchanges
If you would like a different size, colour or product, contact our support team.
Exchanges may depend on stock availability. Where an exchange is not available, you may use your statutory cancellation rights or other applicable consumer remedies.
7. Sale and Discounted Products
Sale items and products purchased using promotional discounts are covered by the same statutory consumer protection rights as full-price products.
A discount does not remove your right to seek an appropriate remedy if an item is faulty or not as described.
8. Refund Processing
Approved refunds will be sent to the original payment method, such as the debit or credit card used at checkout or the relevant PayPal account.
The time taken for the funds to appear in your account may depend on your bank or payment provider.
9. Order Cancellation Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible at [email protected].
We will try to stop the order before dispatch. If it has already been dispatched, you may still be able to use your statutory cancellation rights after receiving the goods.
10. Contact Us
For returns, cancellations, faulty products or refund enquiries, contact us:
Bound Apparel Clothing
Email: [email protected]
Website: https://boundapparelclothing.com/